The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
Can I download the log files for my website?
Yes, you can download these log files upon demand. Accessibility to those files however, depend on the analysis software used to treat them...
Can I keep a copy the emails sent from the WebMail ?
To do so, you must first create a new folder. Here's how:
Click on the Folder Tab
Select Create Folder
Enter the name of that...
Can I use a database on the SSL server?
Yes. Our SSL servers can communicate with both MySQL and MS SQL servers here at iWeb. On the Linux SSL server, you can use PHP, Perl, DBI and HTML...
Can we do live streaming?
In shared-hosting, live streaming is not supported nor do we offer a streaming video server.To do so, you would need a dedicated solution or you...
Can we use SSI ?
rename your files .shtml or .shtm. For more information about SSI, please refer to the following website :...
Configuring your e-mail account with Outlook Express.
Here is the procedure to configure your e-mail account with OutLook Express
Click on Tools
Click on Accounts
Creating message rules with Outlook Express.
Message rules under Outlook Express allow you to automatically filter the incoming mail and classify them according to certain criterias. For...
Do you allow uploading files on your server through a website?
You can upload files on the server through a website using php functions on a Linux server or with SAfileUp and SmartUpload on a Windows...
Do you offer virus protection?
The virus protection available comes from the SpamBlock option which is activated on every email account you create. It comes with the email service.
An e-mail alias is like a shortcut to a specific pop account. It's the easiest way to have different adresses while having only one account to...
An auto-responder allows you to send an automatic reply message to those who write to you. This is particulary usefull when going on vacations or...
How can I encrypt my messages through SSL?
On our SSL servers, we have installed a module called GNUpg, which allows you to send encrypted information thru the use of a form.
Here are two...
How can I have an SSL Certificate ?
You have to ask us to generate a CSR key on the web server. You can make your request from the client Hosting Control Panel:
How frequent are the statistics update?
Statistics on the Linux server are updated daily .
How should I name the homepage?
The name of the access page will depend on the server on which your hosting resides.
On a Linux server, you may use these names for the homepage...
In Shared-hosting, is the bandwith really unlimited?
With our shared hosting packages, the notion of bandwidth is not calculated.. That does not mean that limitations do not apply. Shared-hosting...
Is it possible to modify the files permissions?
Yes, it is possible to mdify the files permissions.
Under Linux, you can change those permissions with the CHMOD function of your FTP client.
Is it possible to modify the welcoming message of the Sympa mailling list?
Yes it is possible to modify the welcoming mesage for all Sympa mailling lists.
Todo so, you must write your welcoming message in a text format...
Is it possible to use our own models for Sympa mailling list?
Yes it is possible for you to use your own models with the Sympa mailling list.
In order to do so, you must use a text editor and create your...
Is PHP supported on your Windows servers?
We do not support PHP on our Windows servers and we do not plan on doing so in the near future.
A mailling list is a list of email adresses to which you can send out information that would be the same for all users. Customers would subscribe...
A POP account is what allows you access to a mail server. Essentially a mailbox. It allows you to store received messages sent to your email...
Reference sites for Sympa mailling list
Reference web site for EZMLM
Webtrends complete vs Webtrends basic vs Webaliser
Webalizer is a basic statistic module available on demand and free for cients hosted on our Linux server. You can have a example of a Webalizer...
What are log files for?
Log files are used to generate statistical reports for a given domain. They are composed of all access information of your website like who went...
What are the differences between Sympa and EZMLM ?
Sympa is a mailling list capable of managing up to 5000 users, it's automated and performant and available for all hosting plans. The EZMLM...
What happens in case of hardware problems?
In case of hardware failure affecting shared-hosting, our technical team is immediatly advised no matter what time of day or night it might be by...